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About Peter Miles Low

Peter is a Senior Account Executive with fast growing cloud-based contact center software vendor Bright Pattern. Having spent over 20 years selling technology and services to companies like Goldman Sachs, EMC, PricewaterhouseCooper and more, he is passionate about helping organizations achieve desired business outcomes with cutting edge technology and strategy. Certified in Cloud Economics and ROI through AWS and having successful stints at Interactive Intelligence and Genesys, Peter brings a unique perspective to service based companies that are striving to move away from legacy technology infrastructure and processes towards a true Omni-Channel CX model.

Bright Pattern Customer and Innovative “Unicorn” Wins Excellence in Customer Experience Award

Jul 17, 2019 7:00:00 AM

Klook is a start-up disrupting the travel industry. Now valued at over $1 billion and supported by some of the world’s largest investment firms, the company wanted to provide the most effortless and personal support to traveling customers regardless...

And the BIG Excellence in Customer Service Awards Winners Are….

May 15, 2019 7:00:00 AM

Last week, the Business Intelligence Group announced its list of 40 brands leading the way in customer experience. The Business Intelligence Group recognizes those who are helping companies better communicate with their customers and innovate the...

Bright Pattern Talks with CX Leaders: Maintaining the Entrepreneurial Spirit

May 1, 2019 8:31:57 AM

Being an entrepreneur definitely has its advantages and it’s not just about setting your own hours or avoiding long commute times. Starting out as a sole business owner or a small team allows for much more flexibility and quickness when servicing...

How to Create Better Agents with the Cloud

Apr 26, 2019 7:00:00 AM

Companies are continuing to move away from on-premises technologies and move to the cloud to realize benefits like reduced operational cost and IT, increased innovation, increased reliability and scalability, and much more. But have you ever thought...

Leading the Charge in Cybersecurity and Compliance

Apr 10, 2019 8:18:23 AM

In today’s digital business realm, companies are looking to migrate away from traditional customer service platforms into more robust, cloud-based contact centers (CCaaS). Transitioning to a new software solution can be tricky, especially...

Bright Pattern Talks with CX Leaders: It’s a Matter of Compliance

Apr 4, 2019 7:00:00 AM

When it comes to compliance in the card payment space, the Payment Card Industry Data Security Standard (PCI DSS) is the rule by which all card transactions must abide. Founded in 2006 by the major credit card processors, the PCI DSS addresses and...

Money Ladder: Climbing Toward Greatness

Mar 8, 2019 7:00:00 AM

As any entrepreneur can attest, getting the right pieces in place is critical to a start-up’s success. It’s not only about finding funding or early adopters, but also developing partnerships with talented managers, employees, and vendors. It’s an...

Why Do the Most Innovative Brands Choose Bright Pattern?

Feb 8, 2019 7:00:00 AM

Over the years, Bright Pattern has attracted customers of all types in every industry imaginable. When we look at our customers, they all have one thing in common: They are all trying to innovate their customer experience and revolutionize what...

Five Tips for Getting the Most out of Customer Contact Week (CCW) Nashville

Jan 10, 2019 7:00:00 AM

The winter break has come and gone, and the Bright Pattern team is eager to head to Nashville next week for the annual Customer Contact Week (CCW) Winter conference. As customer experience leaders start their 2019 planning, many are wondering what...

What Contact Center KPIs Are on Your Dashboard?

Nov 7, 2018 7:43:44 AM

In our last few blogs, we discussed some real-time key performance indicators (KPIs), also known as metrics, that supervisors use on a daily basis to monitor the status and productivity of their agents, teams, and services. This time, we’ll check...

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