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[WEBINAR RECAP] Top 6 Tips for Improving Customer Experience with Omnichannel

May 9, 2018 7:08:59 AM

Yesterday we spoke with industry experts and contact center leaders from Zendesk, Republic Wireless, and TruSource Labs to get their top tips on omnichannel success and talk through real-life cases from their contact centers.

Exciting News! Bright Pattern Welcomes a New Chief Executive Officer!

May 3, 2018 7:00:00 AM

In January, Bright Pattern made an exciting announcement, welcoming industry veteran Michael McCloskey to the team. Michael is a highly experienced technology executive with a proven track record of building high-growth technology companies. He...

[Webinar] Industry Experts Speak on Improving Customer Experience with Omnichannel

May 2, 2018 7:00:00 AM

Innovation has never been more important in the contact center space. With customers becoming more mobile and digital savvy, they expect companies to provide a seamless omnichannel experience.

Why an Interconnected Contact Center is Necessary in 2018

Apr 26, 2018 7:00:00 AM

The migration to the cloud continued in 2017 as small business (SMB) and enterprise contact centers realized the benefits of having a cloud contact center, such as reduced capital expenditure, increased agent engagement, and improved customer...

Multi-Cloud Solutions Steer Clear of Cloud Failure

Apr 25, 2018 7:00:00 AM

What can be done when your cloud provider fails? When customers ask us, we recommend that they consider a multi-cloud contact center architecture for enterprise deployments. The reason is simple—no provider can be exempt from failure, not even...

Bright Pattern Offers Freedom and Savings with “Bring Your Own Telco” (BYOT) Option

Apr 19, 2018 7:00:00 AM

At Bright Pattern, our customers have an option to avoid single telco lock-in by bringing their preferred carrier, grandfathering their existing negotiated telecom contracts, or to enjoy our competitive carrier mix. Such freedom is rare in the...

Transition to the Cloud to Reduce Operational Expenses While Improving Customer Experience

Apr 12, 2018 6:44:56 AM

As a well established and award-winning technical support company, 80024Support had the goal of aligning their infrastructure and technology investments with its company’s vision to provide unrivaled customer experience solutions. In order to...

Q&A: Contact Center Industry Sales Expert Shares Insights on Call Center Innovation and Transitioning to the Cloud

Apr 11, 2018 7:00:00 AM

Last month, we welcomed Brian Hays to the Bright Pattern team as the Senior Vice President of Global Sales and featured him in a Q&A discussion on his experience in the contact center space. Today, in this exclusive interview, we are giving you...

Q&A: Bright Pattern Welcomes Past Genesys Sales Star, John O’Brien, to the Team

Apr 5, 2018 10:04:21 AM

On Tuesday, the Bright Pattern team welcomed John O’Brien on board to lead the Australia-New Zealand sales team. With his vast international experience, he has a true understanding of the call center industry across the globe and the trends...

Data Fragmentation: Why You Need to “Omnichannel” Your Apps

Apr 4, 2018 7:00:00 AM

For anyone trying to deliver the best customer experience, app and data fragmentation is a big problem. Because businesses rely on one or more CRMs and/or contact center applications, customer data typically lives in multiple places.

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