Bright Pattern customers understand the importance of seamless omnichannel communications in the contact center. Technology plays a huge role for sales and customer experience organizations and our customers are here telling you why we outperform the other contact center vendors.
“ I would rate their support as best in class.”
“We looked at several cloud-based companies that offered omnichannel services, and Bright Pattern was the only one to provide everything we need to support our Fortune 1000 clients and our at-home agents in a scalable, reliable, and super easy-to-use package.” —Rob Duncan, Omni Interactions, CEO
“One of the easiest systems to use I have encountered in 25 years of call center experience. The technology is amazing, and the customer service is even better!”
My job is to go where the customer conversation is happening. Because Bright Pattern is so dedicated to bridging the gap between customers and customer service centers, I believe their service will continue to provide channels that are cutting edge.”—Gavin Blair, Canary, Head of Customer Experience
Bright Pattern makes us more agile, more nimble. It’s made a night and day difference in what we can now offer our clients.”—Tripp Kerr, VP of Operations, 80024Support
“Bright Pattern continues to be a reliable and innovative technology partner for ITyX Solutions. The technology is reliable, scalable and offers unparalleled functionality and transparency.”