Five Tips for Getting the Most out of Customer Contact Week (CCW) Australia

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customer contact week (ccw) australia

Customer Contact Week (CCW) Australia 2019 is next week and the Bright Pattern team couldn’t be more excited. We’re looking forward to hearing from top CX leaders, networking, and learning about new trends and top strategies for improving experience and contact centre efficiency. If you’re attending and wondering how to make the most out of your time, we’ve provided our top five tips for making this year’s event the best yet.

  1. Get There Early for On-Site Tours — Day 1 of CCW Australia starts out strong with a day full of on-site tours of contact centres in the Queensland area. This year, site tours take place at the Sunsuper Milton Contact Centre and Allianz Australia Insurance Brisbane Contact Centre.

  2. Check out the Omnichannel Session — Bright Pattern’s General Manager for Australia and New Zealand, John O'Brien, will be presenting the Omnichannel Session on Thursday, February 28th, at 2:25 p.m. The session will include information from the recent report, 5 Keys: Effortless and Personal Omnichannel Customer Service.

    Session Details:

    Date: Thursday, February 28, 2019

    Time: 2:25 p.m.

  3. The Most Motivational Keynote You Can Attend — Join Anthony Bonnici, Director of Move Mountains, for this keynote on Thursday at 4:25 p.m. to be encouraged to start focusing on the individual in order to maximize performance and output. In this keynote Anthony will provide a set of tools to help you understand how to motivate yourself and your teammates in order to boost productivity.

  4. Visit Exhibitor Booths — The Bright Pattern team will be at booth #3 from February 28–March 1 in the expo hall, providing free, live demonstrations of our award-winning and analyst-backed omnichannel cloud contact centre software. Stop by if you want to learn more about your contact centre needs or explore new options with emerging channels like bots, AI, social messengers, video, and more.

  5. Network — The CCW team always provides great opportunities to network during the event. On Thursday, there will be a speed networking event in the expo hall, which gives you the chance to demo innovative technologies and win prizes. The end-of-day happy hour networking breaks and lunches also provide a great time to head to the expo hall for free food and beverages, plus the opportunity to talk with industry luminaries at the technology booths.

If you are unable to attend the show but would like to learn more about our award-winning platform, request a demo.

John O'Brien

About John O'Brien

John has over 30 years of experience in international software sales. Currently he is the General Manager Australia and New Zealand at Bright Pattern, Inc.

Why Mobile? 90% of Text Messages are Read Within 90 Seconds Grow Your BPO With Cloud-based Omnichannel

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