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Bright Pattern to Host Webinar on Cloud Contact Center Solutions for Global Communities

Jan 14, 2014 5:52:52 PM

Burak Yenier of UberCloud and the High-Performance Computing Experiment explains how he leverages cloud contact center solutions to support a global technology community. Bright Pattern is hosting a webinar with UberCloud, 'Supporting a Global...

Release 3.5.2 of our Next Generation Cloud Contact Center Software Now Available

Dec 19, 2013 2:42:17 PM

Release 3.5.2 of ServicePattern, our next generation cloud contact center software, has been released to our partners and deployed in our public cloud datacenters.

Activity Forms for Outbound Campaigns

Oct 28, 2013 3:28:01 PM

Our latest version of ServicePattern now enables the contact center to define data forms for outbound campaign interaction handling. These forms can be pre-filled with data from third-party databases (via scenarios, and our scenario builder visual...

Prepping for Speier's Job Hunters Boot Camp

Sep 23, 2013 9:48:12 AM

One of the many things we're working on here at Bright Pattern is preparing to participate in Congresswoman Jackie Speier's Job Hunter's Boot Camp next month.

Staffing Options for Contact Center Operators

Aug 21, 2013 11:58:33 AM
Agencies like National Telecommuting Institute help train and place contact center workers.

Managing staffing is a big part of any contact center operation. As we have seen, the evolution of contact center technology is furthering the...

Cloud Succeeds. Now what?

May 28, 2013 8:50:25 PM

A recent post in CloudTweaks asks “Has the Cloud Stepped out of Infancy?”

The answer is yes, according to a Luth Research survey. Well, in America, that is. The American market is relatively mature, concentrating more on speed to innovation than...

Clearest Explanation Yet of SaaS / PaaS / IaaS

Apr 26, 2013 12:59:35 AM

Once you move off-premises to the cloud, you have three basic choices:

Convincing the boss

Apr 25, 2013 5:21:47 PM

I once surveyed my customers on their understanding of our jargon. They could rank terms on this scale:

Earth Day Special: I’ll see your 7 attributes of highly green contact centers and raise you one

Apr 22, 2013 7:28:18 PM

eGain produced a best-practice article on how to save money and protect the environment at the same time.

Hosted VoIP or VoIP PBX?

Apr 2, 2013 8:16:34 PM

The migration to cloud contact centers is underway. And if you haven't already migrated your telephony to VoIP, you will when you move to a cloud contact center.

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