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What Can A Mobile App Do For Your Contact Center?

May 27, 2015 12:22:56 PM

Jane uses ACME Auto Insurance and needs to get in touch with customer service because she just got in a fender bender.  She's standing on the sidewalk, next to her car and reaches into her purse for her smartphone to contact ACME.  Depending on...

ICMI Contact Center Expo & Conference 2015

May 12, 2015 8:08:07 PM

The ICMI Contact Center Expo, which took place May 4-7, 2015 at the Walt Disney World Dolphin Resort in Orlando, is considered to be one of the top events for contact center professionals.

As an event sponsor and exhibitor, Bright Pattern was...

Our Platform Provides Service Globally

Dec 19, 2014 2:49:28 PM

Japan, Turkey, the Netherlands, Germany, the United Kingdom, Mexico, Russia, Hong Kong, and Singapore is where our platform is in operation today, with additional countries being planned – this is in addition to 6 independent installations within...

Google's New Click-To-Call Feature Could be Even Better

Dec 16, 2014 4:02:14 PM

Google's new click-to-call feature allows people to be connected directly to a business. Google announced that 70 percent of mobile searchers click to call a business directly from Google's search results. Senior product manager of mobile ads for...

Introducing our new WFM Call Center Calculator

Nov 6, 2014 4:52:09 PM

A new tool in our Resources section helps with calculating staffing levels:

Cloud Contact Centers Outperform In-House

Aug 11, 2014 10:43:11 AM
New data from Aberdeen Group indicates that public cloud users outperform in-house contact centers.

Data from Aberdeen Group shows that the public cloud contact centers do a better job than in-house users at reducing costs, which adds...

Is Mobile Customer Service the Next Step for GrubHub, Amazon and Other Online Delivery Services?

Jun 23, 2014 11:00:53 AM
mobile customer service

We took a quick look at several major companies within the food delivery industry and the customer service options they provided to their customer base.  We were surprised to see that most if not all of these companies...

Millennials Take Over Spending From Boomers

Apr 28, 2014 6:29:00 PM
A majority of millennials consider a brand outdated if they don't advertise on smartphones.

More and more baby boomers are reaching retirement. Eventually, their spending - some $400 billion annually - will dry up. Not to worry, the millennials...

Job Hunting Tips for Returning Service Veterans

Apr 10, 2014 3:10:23 PM

Elisabeth Greenbaum Kasson does a nice job of this blog post outlining job-hunting tips for returning U.S. service veterans, quoting, among others, John Reynolds of Veterans2Work, one of our partners in the Telecommuting for the Disabled Advisory...

Release 3.5.3 of our Next Generation Cloud Contact Center Solution Now Available

Feb 18, 2014 9:13:59 AM

Release 3.5.3 of ServicePattern, our next generation cloud contact center solution, has been released to our partners and deployed in our public cloud datacenters.

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