The republican and democratic campaigns are officially in the home stretch, with candidates making every concerted effort to sway the opinions of swing voters. At this point in the lengthy campaign trail, with the field narrowed down to just a few...
March 30th, SOCAP Southwest met to discuss best practices for contact center technology. Bright Pattern was happy to sponsor the event with panelists; Roger Meador, President of TruSource Labs, Andy Salisbury, President of World Connection, and...
Put yourself in your customer’s shoes, and imagine you are browsing your company’s website in search of a live chat option—but it’s nowhere to be found. Chances are likely you’ll ask, “Why aren’t they offering this basic customer service feature? I...
Enterprise Connect was such a success this year! Attendance was up, speakers were fantastic, and what a great location! The show was in Orlando, Florida at the Gaylord Palms, March 7-10. On the cloud contact center session track, most buzz was...
Mary is one of your customers and she uses a variety of social messenger applications like WeChat, LINE and Google Hangouts to interact with her friends and family.
For many people, it may well be easier and preferable to connect with your business via a channel that they are already active on versus picking up the phone or initiating a live chat. In recent years, social media was moved swiftly into the realm...
The future is here, are we?
The largest transformational lifestyle changes we are experiencing are related to huge advances in data communications and storage technologies. Come to think about it: it is much easier to search today than memorize - we...
Text messages are widely considered to be a very reliable channel for reaching customers. The best example of this is in the banking industry, where more than 33% of customers receive their primary information about their account via text messages....
Call Center Week in Las Vegas, was an absolute success for Bright Pattern! As we expected, many of the companies were talking about Omnichannel solutions, but only Bright Pattern had a live demo, which is already available on the market.
We were...
In previous blog posts we have examined the concept of connected customers: who they are and what behavioral patterns they exhibit. These connected customers are tech-literate and expect to communicate with each other through a wide range of...