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About Ted Hunting

Ted Hunting leads marketing at Bright Pattern, a leader in simplifying and innovating cloud customer service. Previously Ted worked at Genesys where he led North America Marketing with over 15 years in the customer experience industry. Prior to that Ted worked for startups and enterprise software and hardware companies in all marketing functions. In addition to his CX experience, Ted has a background in business intelligence and large scale computing systems. Ted is a graduate of the Ross School of Business at the University of Michigan with a marketing and finance background.

New CX Metrics for Today’s Digital World

Jul 10, 2019 7:00:00 AM

The customer experience (CX) is increasingly digital with over 95% of customer interactions starting on websites. Forrester research shows that customers are using and hopping between an increasing number of media channels, such as chat, text, ...

Five Tips for Getting the Most out of Customer Contact Week (CCW) Vegas 2019

Jun 19, 2019 7:00:00 AM

Customer Contact Week (CCW) Vegas 2019 is next week and the Bright Pattern team couldn’t be more excited. We’re looking forward to hearing from top CX leaders, networking, and learning about new trends and top strategies for improving experience...

Ocular Technologies and Bright Pattern: A Shared Vision

Jun 5, 2019 7:00:00 AM

No Provider, No Problem

Four years ago, Pommie Lutchman, CEO of Ocular Technologies, was at a conference, contemplating a cloud-based CX software platform that would meet the demand in the 5–500 seat Southern African contact center market. He...

Join Us at Call and Contact Centre Expo - London!

Mar 20, 2019 7:00:00 AM

Over 5,000 customer engagement professionals are about to descend on ExCel London (ExCel Exhibition Centre) for the Call and Contact Centre Expo, Europe’s largest customer experience event of the year. Bright Pattern, a leading provider of ...

Don’t Call Them a Call Center: How VIPdesk Connect is Redefining CX

Mar 14, 2019 7:00:00 AM

If you were to perform an Internet search for VIPdesk, you might find that they are a leading call center, providing business process outsourcing (BPO) services for luxury brands. However, if you were to speak with VIPdesk’s CEO, Sally Hurley,...

Customer Journey Mapping: Insights from Customer Contact Week Nashville

Feb 6, 2019 7:00:00 AM

At Customer Contact Week (CCW) Nashville, there were three half-day sessions, one of which was on Customer Journey Mapping. To start things off, Customer Contact Week and IQPC analyst Brian Cantor presented findings from IQPC’s recent journey...

5 Keys: Effortless, Personal, Omnichannel Cloud Customer Service (Part 2)

Jul 31, 2018 7:00:00 AM

Last week we launched Part one of our Effortless, Personal Omnichannel Customer Service blog series and gave you our top two tips! You learned in Part one what makes a true omnichannel contact center and why omnichannel is the key to survival (be...

5 Keys: Effortless, Personal, Omnichannel Cloud Customer Service (Part 1)

Jul 25, 2018 7:00:00 AM

“How do I get started with effortless, personal, omnichannel customer service?”

This question is one that I frequently get from the biggest to the smallest brands and everything in between. As much as the term “omnichannel” has been used—and...

Four Takeaways from CX Leaders at Customer Contact Week Vegas

Jul 12, 2018 7:00:00 AM

Coming back from Customer Contact Week (CCW) 2018 in Las Vegas, Nevada, the largest customer service and contact center trade show, the seemingly “old” subject of customer service looked refreshingly new with discussions of bots and AI. It was...

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