"A recent report indicated that by 2020 customer experience will be the key brand differentiator, replacing price and product; in another recent survey more than 65% of consumers indicated they’d stop using a brand after just one poor customer...
Japan, Turkey, the Netherlands, Germany, the United Kingdom, Mexico, Russia, Hong Kong, and Singapore is where our platform is in operation today, with additional countries being planned – this is in addition to 6 independent installations within...
Google's new click-to-call feature allows people to be connected directly to a business. Google announced that 70 percent of mobile searchers click to call a business directly from Google's search results. Senior product manager of mobile ads for...
Agent capacity model will help you to route several multichannel interactions to one agent
Tailored services for smartphone users - the Rich Contact Experience.
Learn about Bright Pattern's innovative solution for contact centers - a button in your existing smartphone application or website, which allows your contact center to benefit...
mobile customer service
We took a quick look at several major companies within the food delivery industry and the customer service options they provided to their customer base. We were surprised to see that most if not all of these companies had...
Mobile technology, through the use of smartphones and tablets, has grown exponentially over the last couple years. Mobile use has touched every part of our lives, from entertainment, work and even our shopping experience. A report from Direct...