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Unbeatable Omnichannel Technology Helps BPOs Get an Edge on the Competition and Retain Clients Longer

Jun 7, 2018 7:53:32 AM

As more consumers use digital channels to talk to friends and family, the more they expect to find top brands on all their favorite digital channels, such as chat, forums, and social messengers. Companies need to respond by meeting their...

Republic Wireless Sustains Rapid Membership Growth Without Brick-and-Mortar Call Center

May 31, 2018 6:58:14 AM

To consumers accustomed to paying $50 to $100 on cell phone plans, Republic Wireless’s starting price point of $20 for a plan with data is a breath of fresh air. Republic Wireless took on traditional carriers with a “Wi-Fi first” model, where...

How BPO, Omni Interactions, Provides Outstanding Customer Experience to Its Fortune 1000 Customers

May 30, 2018 7:00:00 AM

Omni Interactions works with Fortune 1000 companies to transform traditional contact center operations into cloud-based, omnichannel-ready centers that better support today’s customer expectations for brand interaction. By pairing socially savvy,...

Bright Pattern Contact Center Software Opens up New Opportunities for the Visually Impaired Workforce

May 24, 2018 7:00:00 AM

The National Federation of the Blind notes that there are more than 7 million visually impaired adults in the United States. In its survey of preferences of screen reader users, non-profit organization WebAIM (Web Accessibility In Mind) found...

How to Set Up a Self-service Customer Support System to Improve Customer Experience

May 23, 2018 7:00:00 AM

We want help, and we want it now. That may very well be the motto for a very large number of today’s customers.

Bright Pattern Named in “20 Most Promising Enterprise Communication Solution Providers of 2018” by CIOReview

May 17, 2018 7:00:00 AM

Enterprise communications is getting increasingly complicated, but “implementing an effective enterprise communications infrastructure will help companies gain the competitive advantage over their compeers in the marketplace, owing to their...

It’s Time to Bring the IT Service Management Discipline to Contact Centers

May 15, 2018 7:00:00 AM

For digital enterprises, the ability to have up-to-date applications is extremely important. As today’s contact centers become increasingly digital, businesses need to be able to upgrade mission-critical applications without disrupting services.

[WEBINAR RECAP] Top 6 Tips for Improving Customer Experience with Omnichannel

May 9, 2018 7:08:59 AM

Yesterday we spoke with industry experts and contact center leaders from Zendesk, Republic Wireless, and TruSource Labs to get their top tips on omnichannel success and talk through real-life cases from their contact centers.

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