Customer Contact Central’s Top Omnichannel Customer Experience Articles of 2018

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Customer Contact Central just released its annual list of top content in the category for omnichannel customer experience. It is chock-full of great content from vendors and media providers like Contact Center Pipeline. We are happy to announce that two of Bright Pattern’s articles were included in the list this year.

We’ve provided all the content below so that you can catch up on your 2018 reading just in time for the new year!


  1. QA in and Omnichannel World by Contact Center Pipeline

  2. Top Concerns of Cloud Adoption: Why You Shouldn’t Be Afraid by Bright Pattern

  3. Omnichannel Support: How to Build an Omnichannel Support Strategy [INFOGRAPHIC] by Relay Blog


  1. CRMs Don’t Do Contact Center Solutions by Bright Pattern

  2. The Evolution of Customer Service: Landline to AI by Contact Center Pipeline

  3. Why It’s Time for Your Contact Center to Embrace Omnichannel by Contact Center Pipeline

  4. What Is Omnichannel, Anyway? by GetFeedback

For more great omnichannel content, check out our e-book: 5 Keys to Effortless, Personal Omnichannel Cloud Customer Service.

Shelby Faris

About Shelby Faris

As the Marketing Manager at Bright Pattern, my main goal is to increase awareness on the growing benefits of cloud-based technologies in the contact center industry.

[Infographic] The Hottest Customer Experience Trend of 2018 Don’t Give up on Great Customer Support Just Because You Are Smaller Than the Competition

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