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How to Set Up a Self-service Customer Support System to Improve Customer Experience

May 23, 2018 7:00:00 AM

We want help, and we want it now. That may very well be the motto for a very large number of today’s customers.

Bright Pattern Named in “20 Most Promising Enterprise Communication Solution Providers of 2018” by CIOReview

May 17, 2018 7:00:00 AM

Enterprise communications is getting increasingly complicated, but “implementing an effective enterprise communications infrastructure will help companies gain the competitive advantage over their compeers in the marketplace, owing to their...

It’s Time to Bring the IT Service Management Discipline to Contact Centers

May 15, 2018 7:00:00 AM

For digital enterprises, the ability to have up-to-date applications is extremely important. As today’s contact centers become increasingly digital, businesses need to be able to upgrade mission-critical applications without disrupting services.

[WEBINAR RECAP] Top 6 Tips for Improving Customer Experience with Omnichannel

May 9, 2018 7:08:59 AM

Yesterday we spoke with industry experts and contact center leaders from Zendesk, Republic Wireless, and TruSource Labs to get their top tips on omnichannel success and talk through real-life cases from their contact centers.

Exciting News! Bright Pattern Welcomes a New Chief Executive Officer!

May 3, 2018 7:00:00 AM

In January, Bright Pattern made an exciting announcement, welcoming industry veteran Michael McCloskey to the team. Michael is a highly experienced technology executive with a proven track record of building high-growth technology companies. He...

[Webinar] Industry Experts Speak on Improving Customer Experience with Omnichannel

May 2, 2018 7:00:00 AM

Innovation has never been more important in the contact center space. With customers becoming more mobile and digital savvy, they expect companies to provide a seamless omnichannel experience.

Why an Interconnected Contact Center is Necessary in 2018

Apr 26, 2018 7:00:00 AM

The migration to the cloud continued in 2017 as small business (SMB) and enterprise contact centers realized the benefits of having a cloud contact center, such as reduced capital expenditure, increased agent engagement, and improved customer...

Multi-Cloud Solutions Steer Clear of Cloud Failure

Apr 25, 2018 7:00:00 AM

What can be done when your cloud provider fails? When customers ask us, we recommend that they consider a multi-cloud contact center architecture for enterprise deployments. The reason is simple—no provider can be exempt from failure, not even...

Bright Pattern Offers Freedom and Savings with “Bring Your Own Telco” (BYOT) Option

Apr 19, 2018 7:00:00 AM

At Bright Pattern, our customers have an option to avoid single telco lock-in by bringing their preferred carrier, grandfathering their existing negotiated telecom contracts, or to enjoy our competitive carrier mix. Such freedom is rare in the...

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