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Transcosmos Supports a Global Network of Call Centers with an Omnichannel Interface by Bright Pattern

Jul 11, 2018 7:00:00 AM

Transcosmos is a trusted partner to large global retailers that wish to offer localized support in every territory in which they do business. Transcosmos provides highly trained customer service agents who speak the language and understand the...

What Do Industry Luminaries Like Ovum Say About Bright Pattern?

Jul 10, 2018 7:00:00 AM

This year, Bright Pattern ranked No. 1 across multiple categories evaluated by industry analysts Gartner and Ovum. Their reports are designed to help business decision makers like you evaluate which software products are best for your...

Bright Pattern Outranks Top Competitors in Gartner’s FrontRunners Quadrant

Jun 29, 2018 7:00:00 AM

Bright Pattern is happy to announce our position as a leader in the Gartner FrontRunners quadrant for the second year in a row! Our stellar rankings are the direct result of the usability of our software, plus an overwhelming amount of positive...

How Financial Service Providers are Improving ROI with Omnichannel Customer Service

Jun 28, 2018 7:00:00 AM

As more financial service providers move to the cloud, they are looking for sophisticated omnichannel technology to improve ROI and digitally transform their customer communications. Whether you are a bank, brokerage firm, credit union, or other...

PCI Compliance: What Contact Centers Need to Know

Jun 27, 2018 7:00:00 AM

PCI compliance is a must for contact centers that accept payment cards, as compliance secures not only your customers’ sensitive data, but also your customers’ confidence in your business. A PCI-compliant contact center is one that follows every...

Serving Customers Globally with a Local Point of Presence

Jun 21, 2018 7:00:00 AM

It used to be that globalization was a concept considered by only the world’s largest corporations and enterprises, but that’s not the case today. No longer out of reach for small- to medium-sized companies, a global footprint is realized every...

Introducing the Third New Executive Team Member This Year: Bright Pattern Welcomes Ted Hunting!

Jun 20, 2018 7:00:00 AM

Last week, I had the pleasure of welcoming Bright Pattern’s new Senior Vice President of Marketing, Ted Hunting, aboard our team. Ted is well-known in the contact center space as a thought leader and speaker at many top industry events. His...

Discover Faster, Easier Cloud Customer Service by Bright Pattern at Customer Contact Week!

Jun 14, 2018 7:00:00 AM

Next week, the Bright Pattern team is flying out to Customer Contact Week, the hottest contact center show of the year (seriously... Vegas is really hot in June). The only thing that could make the event even hotter would be the unveiling of a...

Congratulations to Bright Pattern Customer, NexGen Agency, for Nomination as 2018 Finalist for CCW Excellence Award!

Jun 13, 2018 7:00:00 AM

Customer Contact Week (CCW) is the most highly anticipated customer contact event of the year because it brings together the brightest customer experience professionals and awards those who excel in their field at the CCW Excellence Awards Gala.

Join Bright Pattern at the Annual Northeast Contact Center Conference As We Unveil the Most Effortless Customer Service Platform

Jun 11, 2018 10:59:06 AM

Bright Pattern and contact center professionals in the northeast are headed to one of the most popular annual conferences, The Northeast Contact Center Conference, held by The Northeast Contact Center Forum (NECCF). The event takes place tomorrow...

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