This fascinating infographic from Domo, a real-time data analytics firm, shows just how busy consumers are with social media, mobile apps, and content creation.
A meta-study by Iris Mobile projects millennials to represent a $2.45 trillion market in 2015, thanks to their economic impact and purchasing power. And they're highly reliant on mobile technology.
Release 3.5.3 of ServicePattern, our next generation cloud contact center solution, has been released to our partners and deployed in our public cloud datacenters.
IBM keeps rolling out the research data... an IBM study of 30,000 global consumers, released earlier this month at the 2014 National Retail Federation convention reports that consumers want multi-channel retail experiences.
New data from IBM Digital Analytics shows that mobile online traffic and sales in the United States soared in the fourth quarter of 2013, accounting for 35 percent of all online traffic and for 16.6 percent of all online sales, up significantly from...
Burak Yenier of UberCloud and the High-Performance Computing Experiment explains how he leverages cloud contact center solutions to support a global technology community. Bright Pattern is hosting a webinar with UberCloud, 'Supporting a Global...
New data from Pew Research confirms that social media is no longer just for youth. Some 73 percent of online adults now use a social networking website of some kind, and some 42 percent of online adults now use multiple social networking sites.
Release 3.5.2 of ServicePattern, our next generation cloud contact center software, has been released to our partners and deployed in our public cloud datacenters.
GetApp, a large, independent, online marketplace dedicated to helping businesses discover and evaluate business applications has delivered a product evaluation for ServicePattern(TM), our cost-effective next-generation cloud-based contact center...
In this webinar, we talked with Mike Ellsworth of Social Media Performance Group about social media customer service and the social media aware contact center. Mike is the co-author of The Infinite Pipeline: How to Master Social Media for...