In one of the most intriguing stories from around the global telecommunications ecosystem, Sweden recently became the first country to implement a national cloud contact center.
Right now, the city of Memphis, Tenn., like many other municipalities, is facing a challenge with its emergency contact center: It doesn’t have enough staff to answer calls in a timely manner.
There is a lot of talk right now about the importance of the customer journey. But what does this term actually mean, and why should you pay attention to it?
March 30th, SOCAP Southwest met to discuss best practices for contact center technology. Bright Pattern was happy to sponsor the event with panelists; Roger Meador, President of TruSource Labs, Andy Salisbury, President of World Connection, and...
Over the last few weeks, we’ve been advocating that you use the following customer service platforms as a part of a “multichannel customer service” strategy in your contact center: