http://blog.brightpattern.com/blog/contact-center-platform-for-bpos/
Contact center platform for BPOs - a new program for deploying our high availability, fault-tolerant ServicePattern platform. This program for Business Process Outsourcers...
Retailers Neiman Marcus, Kohl's, Victoria's Secret, H&M and Groupon realize high levels of app utilization.
"App engagement" is a new, critical, metric for retailers to monitor. So says the new Internet Retailer 2015 Mobile 500 guide.
New data from Aberdeen Group indicates that public cloud users outperform in-house contact centers.
Data from Aberdeen Group shows that the public cloud contact centers do a better job than in-house users at reducing costs, which adds flexibility...
Data from Retail Systems Research shows that retailers struggle to improve customer service without driving costs sky-high. (RSR Research)
New data from Retail Systems Research (RSR) indicates that improving customer service while holding the...
Consistency is key to customer satisfaction. (McKinsey & Company)
Research from McKinsey & Company indicates that consistency is key to customer satisfaction. It's not enough to get each individual interaction "right" - brands have to get it...
It's an increasingly connected world.
It's an increasingly connected world. More and more, your customers are using smartphones - one research report by Ovum predicts that by 2016, 36% of all inbound service calls will be made on a smartphone....
We've introduced ServicePattern 3.6.2, which includes even more features to improve customer experience and increase retention.
Here are some of the many features and enhancements.
Mobile Customer Service at Hot Topic at Call Center Week
We're just now getting over all the follow-up discussions from attending Call Center Week 2014 in Las Vegas last week! As we expected, mobile customer service was a hot topic, and our...
Data released by LeadJen, a Business-to-Business (B2B) lead generation company, shows that director-level professionals in sales and marketing are most likely to respond to prospecting efforts from marketing technology vendors.
Big data analysis is moving downstream to midmarket companies.
New data from Competitive Edge Research Reports and Dell Software shows that Big Data is moving downstream, with more midmarket companies increasingly relying on such analytics...