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About Brett Ransom

As Business Development Representative at Bright Pattern my job is to relay the benefits of our cloud-based platform in the contact center industry.

Bright Pattern Customer and Travel Industry Unicorn Named CCW Excellence Award Finalist for Best in Class Contact Center

Jun 20, 2019 7:00:00 AM

Klook, the industry-leading “unicorn” global travel and experiences booking platform, has been announced as a finalist for this year’s CCW Excellence Award for Best in Class Contact Center. We couldn’t be happier for our customer and the way they...

Bright Pattern Makes The Connection: Transitioning from Legacy Technology to the Cloud

May 9, 2019 7:00:00 AM

The Connection—a large-scale BPO and customer care provider—has been in the CX space for over 36 years and its client list includes everything from Fortune 500 companies to small businesses and everything in between. The company provides a wide...

Top Contact Center Events to Attend in 2019

Apr 18, 2019 7:00:00 AM

We’re excited to be traveling across the United States once again as we attend and sponsor at some of the most incredible contact center events this year. Conferences are filled with relationship building, knowledge sharing, and ground-breaking...

VIPdesk Connect: Moving Two Steps Forward with Bright Pattern

Mar 21, 2019 7:00:00 AM

Over the last 20 years, substantial advancements in technology have shaken up multiple industries, allowing for greater improvements in efficiency all while decreasing overall costs. Whether it’s on-demand, 3D-printed medical devices, demolition...

15 Minutes to a Brighter Customer Experience

Mar 15, 2019 7:00:00 AM

What does a brighter customer experience mean to you and your customers? For some of you, it may mean empowering agents in order to wow customers with each phone call. To others, it may mean providing service over new, emerging channels like...

Bright Pattern Talks with CX Leaders: Moving Forward by Going Backward

Feb 28, 2019 7:00:00 AM

There’s an old saying that goes, “Dress for the job you want, not the job you have.” Even in this age where sneakers and a T-shirt are becoming common in the workplace, research confirms that donning nice clothes increases focus and leadership...

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