Landing a client as a business process outsourcing (BPO) provider in today’s competitive environment is difficult. Keeping that client is even harder—especially in the contact center arena, where performance results are highly-measurable and a...
Enterprise Connect was such a success this year! Attendance was up, speakers were fantastic, and what a great location! The show was in Orlando, Florida at the Gaylord Palms, March 7-10. On the cloud contact center session track, most buzz was...
The future is here, are we?
The largest transformational lifestyle changes we are experiencing are related to huge advances in data communications and storage technologies. Come to think about it: it is much easier to search today than memorize - we...
Text messages are widely considered to be a very reliable channel for reaching customers. The best example of this is in the banking industry, where more than 33% of customers receive their primary information about their account via text messages....
Call Center Week in Las Vegas, was an absolute success for Bright Pattern! As we expected, many of the companies were talking about Omnichannel solutions, but only Bright Pattern had a live demo, which is already available on the market.
We were...
Jane uses ACME Auto Insurance and needs to get in touch with customer service because she just got in a fender bender. She's standing on the sidewalk, next to her car and reaches into her purse for her smartphone to contact ACME. Depending on...
The ICMI Contact Center Expo, which took place May 4-7, 2015 at the Walt Disney World Dolphin Resort in Orlando, is considered to be one of the top events for contact center professionals.
As an event sponsor and exhibitor, Bright Pattern was proud...
http://blog.brightpattern.com/blog/contact-center-platform-for-bpos/
Contact center platform for BPOs - a new program for deploying our high availability, fault-tolerant ServicePattern platform. This program for Business Process Outsourcers...
Bright Pattern welcomes Impact Learning Systems, a division of Miller Heiman, to the Telecommuting for the Disabled Advisory Council. Impact Learning systems have been working with Fast Forward, a non-profit devoted to helping underserved...