What can be done when your cloud provider fails? When customers ask us, we recommend that they consider a multi-cloud contact center architecture for enterprise deployments. The reason is simple—no provider can be exempt from failure, not even cloud...
At Bright Pattern, our customers have an option to avoid single telco lock-in by bringing their preferred carrier, grandfathering their existing negotiated telecom contracts, or to enjoy our competitive carrier mix. Such freedom is rare in the cloud...
As a well established and award-winning technical support company, 80024Support had the goal of aligning their infrastructure and technology investments with its company’s vision to provide unrivaled customer experience solutions. In order to...
Last month, we welcomed Brian Hays to the Bright Pattern team as the Senior Vice President of Global Sales and featured him in a Q&A discussion on his experience in the contact center space. Today, in this exclusive interview, we are giving you an...
On Tuesday, the Bright Pattern team welcomed John O’Brien on board to lead the Australia-New Zealand sales team. With his vast international experience, he has a true understanding of the call center industry across the globe and the trends...
For anyone trying to deliver the best customer experience, app and data fragmentation is a big problem. Because businesses rely on one or more CRMs and/or contact center applications, customer data typically lives in multiple places.
The Payment Card Industry Data Security Standards (PCI DSS) is a set of regulations mandated by the Payment Card Industry Security Standards Council designed to ensure PCI compliance surrounding credit card transactions and cardholder data.
Twilio, the global cloud communications platform, is the applications game changer whose API building blocks successfully showed developers that customizing and deploying global telephony, chat, routing, and task distribution tools can and should be...
As the fastest growing company in Texas, TruSource Labs relies on Bright Pattern to deliver innovative tech support services for Internet of Things (IoT) consumer products. TruSource Labs needed a technology partner that would continue to innovate...
Understanding how your company handles exceptions to the norm can reveal pitfalls in an otherwise successful scheme, and how you learn from them are what ultimately can improve the customer experience (CX). The fact is that no matter how good your...