It’s November, and the holiday shopping rush is almost here. So as a contact center BPO, your business is focusing on securing last minute contracts for seasonal customer support.
Here is something to consider as you reach out to other businesses:
This year could prove to be the most connected holiday shopping rush ever. Think about it: By 2017, Wi-Fi and mobile connected devices will generate 68 percent of all Internet traffic. So we can expect a record number of customers to be shopping on smartphones, tablets and computers.
For this reason, it’s vital that businesses have omnichannel customer service solutions in place. The days of getting by with just phone support and email are long gone. Now, it’s all about providing seamless customer service over all digital channels.
Is this something you are offering to your customers?
Bright Pattern can provide your contact center with the high quality, cloud-based contact center software it needs for strong omnichannel service. Using the Bright Pattern platform, agents can move with customers as they do across different channels.
Here is how this may look in action:
Imagine a customer calls support from his office, and says he needs a present for a family member. The agent could provide several options over the phone, for the customer to think about. That customer could then jump online, and speak with the same agent as he views a product. Then, the agent could walk to a local store, and chat with the same agent over the if he has any further questions before making a purchase.
Bright Pattern offers a consolidated platform that makes it easy for agents to communicate with customers over multiple channels.
The fact is that we are in a new era of customer service. And BPOs that offer this type of advanced communication will stand a much better chance of winning contracts.
For more information about how Bright Pattern can help make your business more money, click here.