Three Reasons Why Bright Pattern Is Unlike Any Other Contact Center Vendor

see all

Contact Center Vendors

Partnering with a contact center vendor is no small decision. It requires putting a tremendous amount of trust into a third-party organization to help manage your daily communications and data, and to ensure your business’s strong reputation. Choosing the right partner is not something you should take lightly.

Here are three things that make Bright Pattern—a leading cloud contact center provider—different from our competitors:

  1. Deep industry knowledge: Bright Pattern is now in its sixth year of operation, as it was launched in 2010. But its team of original founders has been working together for years at leading organizations that include Genesys, Aspect, and FrontRange. This is no team of rookies. By partnering with Bright Pattern, you’ll gain the experience of a team of experts who have been steadily improving their knowledge of what it takes to provide strong customer service solutions for several decades running.
  2. Unmatched flexibility: As a BPO, you need to onboard customer CRMs quickly and efficiently. This not always possible, though, if you only support a limited number of CRM solutions. Bright Pattern’s cloud contact center software comes with built-in CRM integrations, as well as open API, which can allow you to partner with just about any CRM provider.
  3. Blended multichannel service: It’s not hard to find a company offering multichannel service. But blended multichannel service—meaning the combination of multiple channels within a single platform—is just about unheard of. Bright Pattern will provide access to features like live chat, voice calls, SMS, social and more, in a single hub that is easy to navigate.

Not to toot our own horn, but any one of these features alone would make a contact center BPO a standout. Put all three together, and you have a truly head-turning offering that can dramatically enhance your business.

To learn more about Bright Pattern’s approach to customer service, click here.

Darren Prine

About Darren Prine

As a Senior Sales Executive with Bright Pattern, I help contact centers improve their customer engagement, customer experience and agent utilization. Contact centers leverage our technology to allow customers to connect via virtually any media channel, device or application. Not only that but but customers/agents can move from one channel to another such as voice to SMS or from chat to voice.

Stop Living in Fear of Your Contact Center Service Level Agreements Don’t Tank Customer Service to Save Money—There’s a Better Way

Recent Posts


see all

Subscribe to our Newsletter