Partnering with a contact center vendor is no small decision. It requires putting a tremendous amount of trust into a third-party organization to help manage your daily communications and data, and to ensure your business’s strong reputation. Choosing the right partner is not something you should take lightly.
Here are three things that make Bright Pattern—a leading cloud contact center provider—different from our competitors:
- Deep industry knowledge: Bright Pattern is now in its sixth year of operation, as it was launched in 2010. But its team of original founders has been working together for years at leading organizations that include Genesys, Aspect, and FrontRange. This is no team of rookies. By partnering with Bright Pattern, you’ll gain the experience of a team of experts who have been steadily improving their knowledge of what it takes to provide strong customer service solutions for several decades running.
- Unmatched flexibility: As a BPO, you need to onboard customer CRMs quickly and efficiently. This not always possible, though, if you only support a limited number of CRM solutions. Bright Pattern’s cloud contact center software comes with built-in CRM integrations, as well as open API, which can allow you to partner with just about any CRM provider.
- Blended multichannel service: It’s not hard to find a company offering multichannel service. But blended multichannel service—meaning the combination of multiple channels within a single platform—is just about unheard of. Bright Pattern will provide access to features like live chat, voice calls, SMS, social and more, in a single hub that is easy to navigate.
Not to toot our own horn, but any one of these features alone would make a contact center BPO a standout. Put all three together, and you have a truly head-turning offering that can dramatically enhance your business.
To learn more about Bright Pattern’s approach to customer service, click here.