Evolution of Contact Center Technology: From Plain Telephony to a Rich Contact Experience

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A new article in our tech section offers a retrospective look at the evolution of communications technology in contact centers:  an overview of the evolution of communication means between customers and businesses, the associated technologies, and the demands this change is placing on people and resources. read it here

Sergey Menshikov

About Sergey Menshikov

Vice President of Product Management at Bright Pattern with 20+ years in the contact center space.

Contact Center Platform for BPOs Agent Focus - Dealing with Multi-media, Multi-interaction Contacts

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