Contact Center Blog

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How to Set Up a Self-service Customer Support System to Improve Customer Experience

May 23, 2018 7:00:00 AM

We want help, and we want it now. That may very well be the motto for a very large number of today’s customers.

2018 Contact Center Trends Part 2: Enhance CX

Feb 28, 2018 6:43:17 AM

Last week we shared our top three trends for this year, and in this blog we will continue as we discuss enhancing the customer experience through self-service, agent engagement, automation and channel proliferation.


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