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CX Trends: 360-Degree View of the Customer

May 2, 2019 7:00:00 AM

Last month we partnered with contact center and customer experience leaders Jeff Marcoux from TTEC and Michael Pace from The Pace of Service for a webinar discussing omnichannel (blog part 1), digital disruption (blog part 2), and the 360-degree...

Defining A Great Customer Experience – Starting at the Top

Apr 12, 2017 7:00:00 AM

Remember a time you fell head over heels for someone. Now, if I asked to define the experience, you would know the feeling intrinsically, but may have a hard time explaining it. You might comment how they made you laugh or how they dressed or became...

Customer Journey: Are You Making the Journey Along With Your Customers?

Apr 21, 2016 6:00:45 AM

There is a lot of talk right now about the importance of the customer journey. But what does this term actually mean, and why should you pay attention to it?

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