"A recent report indicated that by 2020 customer experience will be the key brand differentiator, replacing price and product; in another recent survey more than 65% of consumers indicated they’d stop using a brand after just one poor customer...
mobile customer service
We took a quick look at several major companies within the food delivery industry and the customer service options they provided to their customer base. We were surprised to see that most if not all of these companies had...
IBM keeps rolling out the research data... an IBM study of 30,000 global consumers, released earlier this month at the 2014 National Retail Federation convention reports that consumers want multi-channel retail experiences.