Contact Center Blog

see all

Who Connected Customers Are and Why You Should Care

Apr 10, 2015 1:33:38 PM

"A recent report indicated that by 2020 customer experience will be the key brand differentiator, replacing price and product; in another recent survey more than 65% of consumers indicated they’d stop using a brand after just one poor customer...

Is Mobile Customer Service the Next Step for GrubHub, Amazon and Other Online Delivery Services?

Jun 23, 2014 11:00:53 AM
mobile customer service

We took a quick look at several major companies within the food delivery industry and the customer service options they provided to their customer base.  We were surprised to see that most if not all of these companies...

Consumers Want a Connected, Personalized Experience - Multi Channel Retail It Is

Jan 27, 2014 11:08:50 AM

IBM keeps rolling out the research data... an IBM study of 30,000 global consumers, released earlier this month at the 2014 National Retail Federation convention reports that consumers want multi-channel retail experiences.

1 2

Recent Posts

Categories

see all

Subscribe to our Newsletter