Security Remains a Major Barrier to Cloud Contact Center Adoption

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Cloud Contact Center Adoption 1

Faith in cloud adoption is soaring among IT professionals. According to one recent study, 95 percent of IT professionals claimed they are using the cloud (a 2 percent increase from 2015). 77 percent are using private cloud services, and 71 percent are now in hybrid cloud environments.

Why are so many organizations turning to the cloud? It’s because cloud technology offers a slew of valuable benefits such as flexibility, increased collaboration, low costs, disaster recovery, and much more.  

Yet while the cloud has become increasingly popular due to its wide range of benefits, some still remain hesitant of the technology due to security concerns.

According to a study conducted by Crowd Research Partners, 53 percent of respondents said that general security concerns were a major barrier to cloud adoption, which is an increase from the 45 percent who reported so last year.

As a business processing outsourcing (BPO) company, chances are you are a part of the 53 percent of people who are concerned about security and may be dragging your feet about embracing the cloud because of it. After all, one security mishap could result in major damages—not to mention hefty fines—for your customers.

Lucky for you, you don’t have to miss out on the benefits of the cloud due to security concerns. Here at Bright Pattern, we make security a top priority. Our cloud-based contact center technology meets the most stringent security and compliance requirements.

For example, our infrastructure boasts multi-tier operation support, independent firewalling of system-level functions, and per-tenant data encryption keys. What’s more, we carefully store and transmit sensitive data with use of secure protocols of all external interfaces and use encryption for all data elements where sensitive data may appear.

We also constantly monitor our infrastructure for security purposes, and release timely system updates that don’t conflict with daily operations. All updates are strategically performed during convenient times so as not to cause downtime.

To learn more about our enterprise-grade contact center software, click here.  

Darren Prine

About Darren Prine

As a Senior Sales Executive with Bright Pattern, I help contact centers improve their customer engagement, customer experience and agent utilization. Contact centers leverage our technology to allow customers to connect via virtually any media channel, device or application. Not only that but but customers/agents can move from one channel to another such as voice to SMS or from chat to voice.

Gartner: Growth, Customer Service Are Top Business Priorities in 2016 Market Watch: It’s Time to Mobilize Your Customer Service Strategy

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