Contact Center Blog

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About Nicolas de Kouchkovsky

The Ultimate Guide to Customer Interaction Management for Dreamforce

Oct 6, 2016 4:00:00 AM

The customer economy has propelled the customer experience and the digital transformation to the top of enterprise’s agendas. It is transforming contact centers and customer service into a much broader industry to manage proactively customer...

The rebirth of Interaction Management?

Sep 1, 2016 2:00:00 AM

The volume of news about the Contact Center industry has reached an all-time high lately. Interactive Intelligence and Avaya disclosed they were exploring strategic options, Nice bought InContact, and private equity firm Hellman & Friedman invested...


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