What do my customers ………
Want
Need
Wish
Crave
Demand
Desire
Yearn For
Require
Fancy
Hunger
Have a hankering for?
Simple questions with difficult answers. Where do you get the answers? Most would suggest going to the source, your customers, and I...
About Michael Pace
In the first part of this blog series, Defining a Great Customer Experience – Starting at the Top, we talked about the difficulties in defining a great customer experience, how it's more than just “Delivery > Expectations, and how a great experience...
In the first part of this post, Defining a Great Customer Experience – Starting at the Top, we talked about the difficulties in defining a great customer experience, how it's more than just “Delivery > Expectations, and how a great experience starts...
Remember a time you fell head over heels for someone. Now, if I asked to define the experience, you would know the feeling intrinsically, but may have a hard time explaining it. You might comment how they made you laugh or how they dressed or became...