Over the years, Bright Pattern has attracted customers of all types in every industry imaginable. When we look at our customers, they all have one thing in common: They are all trying to innovate their customer experience and revolutionize what customer experience means in their industry.
So why do innovative customers choose to partner with Bright Pattern and use our omnichannel platform to power their customer experience centers?
#1 Enterprise-class cloud contact center that is easier than any other solution — Business users can easily make changes on the fly without costly professional services.
#2 True Omnichannel — Customers and agents can have seamless conversations across all channels, including voice, IVR, text, email, chat, video, in-app bots, and social messengers like Facebook Messenger. Bright Pattern Contact Center is a single omnichannel desktop where agents can see the full conversation in context across all channels. It is a cloud contact center that grows with you, allowing you to add channels as you need them!
#3 We are the original pioneers of contact center software — The company was founded by a team of industry veterans who pioneered the leading on-premises solutions at Genesys and today are delivering an architecture for the future with an advanced cloud-first approach.
#4 Top ranking in Ovum’s 2018 contact center guide — “Bright Pattern customers rated them highest out of all contact center vendors.”