---
title: Multi-Cloud Solutions Steer Clear of Cloud Failure
description: A multi-cloud contact center architecture minimizes the impact of a cloud failure by allowing freedom of choice of infrastructure and avoiding vendor lock-in.
---

[Bright Pattern Blog for Contact Centers](https://blog.brightpattern.com)

# [Multi-Cloud Solutions Steer Clear of Cloud Failure](https://blog.brightpattern.com/multi-cloud)

 Written by [Sergey Menshikov](https://blog.brightpattern.com/author/sergey-menshikov) | Apr 25, 2018 2:00:00 PM

What can be done when your cloud provider fails? When customers ask us, we recommend that they consider a multi-cloud contact center architecture for enterprise deployments. The reason is simple—no provider can be exempt from failure, not even cloud leaders [Amazon](https://aws.amazon.com/message/41926/) and [Microsoft](https://www.theregister.co.uk/2017/10/03/faulty_fire_systems_take_down_azure_across_northern_europe/), which have both experienced costly disruptions.

You can be two steps ahead by considering what kind of cloud contact center solution can minimize the impact of a cloud failure on your business. According to [Gartner](https://www.gartner.com/binaries/content/assets/events/keywords/catalyst/catus8/a_guidance_framework_for_architecting.pdf), the best solution is one that minimizes dependence, avoids unwanted vendor lock-in, and exploits the functionality that can be achieved through multi-cloud architectures.

When we developed our [multi-cloud call center software](https://www.brightpattern.com/cloud-contact-center/), we didn’t know which infrastructure vendor would be a leader, or whether businesses would prefer internal hosting; however, we knew it would be important to enable a private cloud or combination of cloud that’s free of telecom lock-in.

Thus, we built a flexible [architecture](https://www.brightpattern.com/call-center-software/) that lets you retain complete freedom of choice in infrastructure and service providers:

- Choose our cloud service or your own installation of the same exact multi-tenant software, on any mix of Amazon AWS, Microsoft Azure, VMware, or bare hardware, on either Windows or Linux
- Run hybrid cloud active-active disaster recovery for continuous service even during a failure
- For additional flexibility, bring your own telco or enjoy our optimized telecom mix
- Cover your AI bases by using IBM Watson or choosing from the ever-increasing number of other AI providers we integrate with out of the box

Interested? [Let's discuss](https://www.brightpattern.com/bright-pattern-company/contacts/) your multi-cloud solution.

[View full post](https://blog.brightpattern.com/multi-cloud)

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