Bright Pattern was a proud sponsor at this years Zendesk Relate Live Annual Conference. There were many trending topics at the conference but one theme strongly stuck out to our team was simplifying the customer experience though advanced technology.
Tweets were circulating the @JoinRelalte twitter feed on simplified omnichannel including the one below by Shoko Vosseller.
And Jeff Toister’s tweet on #RelateLive session quote “We hurt ourselves by adding more complexity to our process”.
It is clear that customers are demanding more from companies. Customers want a consistent and seamless customer experience on any channel, any device, any time. Similarly, contact center managers are feeling the pressure to simplify omnichannel for agents, so that the customer journey is seamless.
Bright Pattern’s omnichannel contact center software helps empower agents with unique tools that facilitate better conversations, boost agent performance, and deliver higher returns in customer satisfaction and agent engagement. Using a unified and powerful agent desktop, Bright Pattern keeps agents focused on the customer and increases the efficiency of every agent.
Wide Channel Selection All in the Zendesk Platform!
Bright Pattern software integrates seamlessly into the Zendesk platform to provide a wide selection of channels including voice, chat, SMS, email and messaging apps. Our next-generation contact center is built for omnichannel from the ground-up, supporting all customer communication channels using a single system for routing, handling, and reporting.
Now that’s omnichannel simplified!