We couldn’t be more excited for the annual CCW Awards Gala tonight. The Bright Pattern team has been recognized for its product innovation and named as a finalist for Omnichannel Provider of the Year.
The Excellence Awards honor, recognize, and promote companies who drive superior customer experience performance. The Omnichannel Provider of the Year award is dedicated to recognizing innovative industry-leading thinking, creativity, and execution of effortless and personal omnichannel technology.
Bright Pattern's cloud omnichannel contact center platform is used globally in over 26 countries. Innovative companies powering their customer experience with Bright Pattern include Mercedes Benz, FedEx, TTEC, American Girl, Logitech, Chanel, Overstock.com, Pan Pacific Hotels Group, Weebly, and Kaiser Permanente.
The nominated companies were judged on omnichannel key differentiators, omnichannel customer success and use cases, and customer satisfaction through ratings and testimonials.
In our CX-driven economy, companies have been oversaturated with buzzwords like omnichannel, which has created confusion among product offerings. Customer Contact Week’s Excellence Awards for Omnichannel Provider of the Year cuts through the buzz and recognizes true omnichannel providers that offer seamless customer experience across traditional and emerging channels like video, text, bots, and social messengers. Bright Pattern was recognized as one of the top omnichannel providers and the award is a reflection of our innovation and customers’ success using omnichannel communications to disrupt the customer service industry.
In addition to Bright Pattern being named a finalist, our customer Klook, industry-leading global travel and experiences booking platform, has been named as a finalist for Best in Class Contact Center. The award winners will be selected next Tuesday at the CCW Awards Gala. Join us to see which leaders are awarded for their ongoing innovation and leadership in customer experience.