What Do Industry Luminaries Like Ovum Say About Bright Pattern?

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This year, Bright Pattern ranked No. 1 across multiple categories evaluated by industry analysts Gartner and Ovum. Their reports are designed to help business decision makers like you evaluate which software products are best for your organization.

“Bright Pattern matched the best vendors in reliability and scalability, administration and monitoring, core platform functionality, and security. Bright Pattern Contact Center was at least at, if not slightly above, the average of all products in the areas of interoperability, solution breadth and depth, and overall capabilities.” —Ovum

 

 

Darren Prine

About Darren Prine

As a Senior Sales Executive with Bright Pattern, I help contact centers improve their customer engagement, customer experience and agent utilization. Contact centers leverage our technology to allow customers to connect via virtually any media channel, device or application. Not only that but but customers/agents can move from one channel to another such as voice to SMS or from chat to voice.

Bright Pattern Outranks Top Competitors in Gartner’s FrontRunners Quadrant Transcosmos Supports a Global Network of Call Centers with an Omnichannel Interface by Bright Pattern

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