Midsize companies today can pull ahead of enterprise brands by offering outstanding customer service that is faster, better, more nimble, and at a lower cost than what larger companies can deliver. What is their secret?
Find out on November 7th at 3 p.m. EST! Bright Pattern’s SVP of Marketing, Ted Hunting, will join IQPC CCW for a discussion on how midsize companies can get ahead of the competition.
At this session, you will learn how to:
- Move from a voice-only customer service and sales operation to digital by adding new digital channels like chat or SMS
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Empower employees to handle service or sales interactions on any channel: voice, IVR, chat, email, SMS, or even new channels like Facebook Messenger
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Offer a true omnichannel customer experience across your channels—a seamless conversation that is easy for customers and agents
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Increase personalization and reduce effort for your customers and employees
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Know what to look for in a cloud customer service provider to make it easier for your customers, agents, and business
This webinar will also share case study takeaways from companies in retail, hospitality, high-tech, and other industries.
Do you want to win at cloud customer service? Register now!
