Contact Center Blog

see all

Virtual Queuing and Callback Improves Customer Experience

Aug 26, 2013 11:33:24 AM
Configuration screen for virtual queue feature. The administrator can control when opt-in prompt plays, based on estimated wait time (EWT).

A new feature in ServicePattern, virtual queuing with a callback, means your customers can keep their...

1

Recent Posts

Categories

see all

Subscribe to our Newsletter