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Why You Should Be Using Omnichannel Customer Engagement

Aug 7, 2015 2:10:36 AM

 

Omnichannel customer engagement means you allow customers to contact you using the media channel of their choosing and from their favorite device.  Why would an organization with a contact center wish to engage their customers from an...

Who Connected Customers Are and Why You Should Care

Apr 10, 2015 1:33:38 PM

"A recent report indicated that by 2020 customer experience will be the key brand differentiator, replacing price and product; in another recent survey more than 65% of consumers indicated they’d stop using a brand after just one poor customer...

Is Mobile Customer Service the Next Step for GrubHub, Amazon and Other Online Delivery Services?

Jun 23, 2014 11:00:53 AM
mobile customer service

We took a quick look at several major companies within the food delivery industry and the customer service options they provided to their customer base.  We were surprised to see that most if not all of these companies...

Consumers Want a Connected, Personalized Experience - Multi Channel Retail It Is

Jan 27, 2014 11:08:50 AM

IBM keeps rolling out the research data... an IBM study of 30,000 global consumers, released earlier this month at the 2014 National Retail Federation convention reports that consumers want multi-channel retail experiences.

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