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Top Tips for Midsize Companies to Win the Cloud Customer Service Game Part 2

Dec 3, 2018 4:55:51 PM

Last week I shared my top two tips for midsize contact centers. Today I am going to give two more tips and let you know what to look for when selecting a cloud contact center provider.

Top Tips for Midsize Companies to Win the Cloud Customer Service Game

Nov 29, 2018 7:00:00 AM

Customers want effortless, personal customer service across all channels, including digital channels like in-app and social messengers, but according to IQPC and Gartner, only 5–10% of companies are providing a true omnichannel experience....

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