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Four Awesome Tips for Evaluating Your Customer Service Performance

Oct 3, 2018 7:00:00 AM

As businesses move from brick and mortar stores to online shops, they are able to reach a much larger and global audience base, increasing their sales potential. But that also signifies a significant increase in the competition as more companies...

Why Happy Agents Make Happy Customers

Jul 26, 2018 7:00:00 AM

Customer service agents are often the primary point of contact with your customers. It makes sense that you want your customer-facing employees to be helpful, enthusiastic, and happy to be doing their jobs. After all, your company’s reputation,...

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