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Part 1: How to Start a Contact Center (and Ensure It Is Successful!)

Mar 24, 2016 6:00:30 AM

Your business can no longer keep up with the onslaught of customer demands it is facing on a daily basis. Phones are ringing off the hook. Social media messages are coming at your team left and right. Forget about growing your business; right now...

Enterprise Connect 2016: Multichannel Contact Center Buzz

Mar 23, 2016 6:00:45 AM

Enterprise Connect was such a success this year! Attendance was up, speakers were fantastic, and what a great location! The show was in Orlando, Florida at the Gaylord Palms, March 7-10. On the cloud contact center session track, most buzz was...

Call Center Week in Las Vegas was an absolute success!

Jun 26, 2015 4:33:38 PM

Call Center Week in Las Vegas, was an absolute success for Bright Pattern! As we expected, many of the companies were talking about Omnichannel solutions, but only Bright Pattern had a live demo, which is already available on the market.

We were...

The Gap Between Enterprises and Connected Customers

Jun 5, 2015 1:29:36 PM

In previous blog posts we have examined the concept of connected customers: who they are and what behavioral patterns they exhibit. These connected customers are tech-literate and expect to communicate with each other through a wide range of...

ICMI Contact Center Expo & Conference 2015

May 12, 2015 8:08:07 PM

The ICMI Contact Center Expo, which took place May 4-7, 2015 at the Walt Disney World Dolphin Resort in Orlando, is considered to be one of the top events for contact center professionals.

As an event sponsor and exhibitor, Bright Pattern was...

Our Platform Provides Service Globally

Dec 19, 2014 2:49:28 PM

Japan, Turkey, the Netherlands, Germany, the United Kingdom, Mexico, Russia, Hong Kong, and Singapore is where our platform is in operation today, with additional countries being planned – this is in addition to 6 independent installations within...

Highly Personalized Email Messages an Opportunity to Obtain Prior Written Consent for TCPA

Feb 5, 2014 2:00:31 PM

A survey conducted in December of last year found that the vast majority of email recipients were more likely to increase their purchases from a retailer if the email message was highly personalized based on the recipients previous shopping...

The Telephone Consumer Protection Act in 2014

Jan 16, 2014 9:36:44 AM
Changes to the Telephone Consumer Protection Act will impact the contact center industry in 2014.

Everyone in the contact center industry agrees that last year's changes to the Telephone Consumer Protection Act (TCPA) will have a big impact on...

Bright Pattern to Host Webinar on Cloud Contact Center Solutions for Global Communities

Jan 14, 2014 5:52:52 PM

Burak Yenier of UberCloud and the High-Performance Computing Experiment explains how he leverages cloud contact center solutions to support a global technology community. Bright Pattern is hosting a webinar with UberCloud, 'Supporting a Global...

Release 3.5.2 of our Next Generation Cloud Contact Center Software Now Available

Dec 19, 2013 2:42:17 PM

Release 3.5.2 of ServicePattern, our next generation cloud contact center software, has been released to our partners and deployed in our public cloud datacenters.

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