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5 New Year's Resolutions

Jan 7, 2013 4:28:09 PM

There's no shortage of New Year's resolutions advice, so we are keeping our list short and sweet. We surveyed our seasoned staff, as well as customers and advisors, and believe that  if you can make progress in these areas, you will see tangible...

For Customer Experience, "Just OK" Is Not OK

Dec 18, 2012 4:13:39 PM

Recommended Fast Company article for all customer experience and contact center professionals: “For Customer Experience, "Just OK" Is Not OK,” by Camilo La Cruz.

Support is the new pre-sales

Dec 10, 2012 5:14:44 PM

[br][br]Good article from David Taber in CIO. These are excerpts. You can read the whole thing here.

Four Ways to Reinvent Service Delivery

Dec 7, 2012 4:25:56 PM

If you are involved with almost any form of service delivery, you should read the article "Four Ways to Reinvent Service Delivery" from the Harvard Business Review. The author's concentrate on innovations in health care and finance, but the...

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