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Mobile Customer Service at Hot Topic at Call Center Week

Jun 20, 2014 11:46:34 AM
Mobile Customer Service at Hot Topic at Call Center Week

We're just now getting over all the follow-up discussions from attending Call Center Week 2014 in Las Vegas last week! As we expected, mobile customer service was a hot topic, and our...

Today's Connected Customers Expect a Rich Contact Experience

Jun 19, 2014 6:01:48 PM
Connected Customers

During the 2013 holiday shopping season, Deloitte interviewed over 5,000 U.S.-based consumers and found that 47% of participants said: “the Internet” was their favorite shopping destination, while the prior year’s...

Mobile customers - mobile services!

Jun 16, 2014 3:14:31 PM

Mobile technology, through the use of smartphones and tablets, has grown exponentially over the last couple years. Mobile use has touched every part of our lives, from entertainment, work and even our shopping experience. A report from Direct...

Midmarket Companies Relying on Big Data for Big Decisions

May 14, 2014 9:33:43 AM
Big data analysis is moving downstream to midmarket companies.

New data from Competitive Edge Research Reports and Dell Software shows that Big Data is moving downstream, with more midmarket companies increasingly relying on such analytics...

Harness the Power of Digital, Master the Art of Mobile

Apr 2, 2014 1:30:36 PM
You must differentiate, or die, with mobile apps.

Stuart Pike, Executive Director, Digital Audience Measurement, for Nielsen, says that, if you want to get your brand message across to the typical smartphone user, "you’ve got about 90 minutes...

Mobile Millennials Largest Generation in U.S. History

Feb 24, 2014 2:52:00 PM

A meta-study by Iris Mobile projects millennials to represent a $2.45 trillion market in 2015, thanks to their economic impact and purchasing power. And they're highly reliant on mobile technology.

Release 3.5.3 of our Next Generation Cloud Contact Center Solution Now Available

Feb 18, 2014 9:13:59 AM

Release 3.5.3 of ServicePattern, our next generation cloud contact center solution, has been released to our partners and deployed in our public cloud datacenters.

Bright Pattern to Host Webinar on Cloud Contact Center Solutions for Global Communities

Jan 14, 2014 5:52:52 PM

Burak Yenier of UberCloud and the High-Performance Computing Experiment explains how he leverages cloud contact center solutions to support a global technology community. Bright Pattern is hosting a webinar with UberCloud, 'Supporting a Global...

Turn Your Money Losing Contact Center into a Profit Maker

Jan 2, 2014 1:48:19 PM

We just published another great recorded webinar, Inside Sales – Turning Contact Centers into Service AND Sales Centers, with Jodi Beuder of Impact Learning Systems, a division of Miller Heiman. Jodi walks through the steps you need to take to...

Release 3.5.2 of our Next Generation Cloud Contact Center Software Now Available

Dec 19, 2013 2:42:17 PM

Release 3.5.2 of ServicePattern, our next generation cloud contact center software, has been released to our partners and deployed in our public cloud datacenters.

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