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Omnichannel Customer Experience without the Typical Complexity

Feb 14, 2017 4:00:00 AM

When reading a recent article on eero, the world’s best-reviewed WiFi system, we came across the great quote "We did anything we could to rip out the complexity and give you an experience that just works."

There are many examples of complexity in...

The rebirth of Interaction Management?

Sep 1, 2016 2:00:00 AM

The volume of news about the Contact Center industry has reached an all-time high lately. Interactive Intelligence and Avaya disclosed they were exploring strategic options, Nice bought InContact, and private equity firm Hellman & Friedman...

What Can A Mobile App Do For Your Contact Center?

May 27, 2015 12:22:56 PM

Jane uses ACME Auto Insurance and needs to get in touch with customer service because she just got in a fender bender.  She's standing on the sidewalk, next to her car and reaches into her purse for her smartphone to contact ACME.  Depending on...

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