Contact Center Blog

see all

The customer landscape is shifting: has your business caught up yet?

Apr 28, 2015 1:53:16 PM

Recent data indicates that traditional views on the way customers behave and make decisions are no longer correct; consumer behavior has shifted considerably due to the influence of the internet and the new opportunities it brings for connecting...

Who Connected Customers Are and Why You Should Care

Apr 10, 2015 1:33:38 PM

"A recent report indicated that by 2020 customer experience will be the key brand differentiator, replacing price and product; in another recent survey more than 65% of consumers indicated they’d stop using a brand after just one poor customer...

1

Recent Posts

Categories

Subscribe to our Newsletter