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Is Mobile Customer Service the Next Step for GrubHub, Amazon and Other Online Delivery Services?

Jun 23, 2014 11:00:53 AM
mobile customer service

We took a quick look at several major companies within the food delivery industry and the customer service options they provided to their customer base.  We were surprised to see that most if not all of these companies...

The Future of Customer Experience and Next Generation Contact Centers

Jul 22, 2013 9:44:07 AM
Source: Aberdeen Group

Some seven years after the launch of Twitter we still hear reports of corporate America doing less than they could be to listen and respond to customers via social media. Even as research shows that companies are...

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