Contact Center Blog

see all

Is Mobile Customer Service the Next Step for GrubHub, Amazon and Other Online Delivery Services?

Jun 23, 2014 11:00:53 AM
mobile customer service

We took a quick look at several major companies within the food delivery industry and the customer service options they provided to their customer base.  We were surprised to see that most if not all of these companies...

Virtual Queuing and Callback Improves Customer Experience

Aug 26, 2013 11:33:24 AM
Configuration screen for virtual queue feature. The administrator can control when opt-in prompt plays, based on estimated wait time (EWT).

A new feature in ServicePattern, virtual queuing with a callback, means your customers can keep their...

1

Categories

Subscribe to our Newsletter