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5 ways to get more out of your call center

Aug 16, 2016 6:00:18 AM

Whether you are an SMB or a global enterprise, here’s some advice that should help you strategically and tactically to get the most out of your call center. Follow these tips and you’ll have a leg up on the competition and be well on the way to a...

What Can A Mobile App Do For Your Contact Center?

May 27, 2015 12:22:56 PM

Jane uses ACME Auto Insurance and needs to get in touch with customer service because she just got in a fender bender.  She's standing on the sidewalk, next to her car and reaches into her purse for her smartphone to contact ACME.  Depending on...

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