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The Digital Age of Customer Experience was the Theme this Year and NECCF

Jun 15, 2017 6:00:00 AM

This week Bright Pattern was a proud sponsor of the annual Northeast Contact Center Forum (NECCF) Conference and Expo. The event was held at the beautiful Gillette Stadium and brought together over 400 contact center leaders and industry experts. 

Featured Partner Blog: Must Have Features for Business Process Outsourcers

Feb 17, 2017 8:00:00 AM

As consumer wants, expectations, buying behaviors and communication preferences evolve, companies are looking to their business process outsourcers (BPOs) to provide modern solutions to meet these demands. The age of call centers housed in...

Omnichannel Customer Experience without the Typical Complexity

Feb 14, 2017 4:00:00 AM

When reading a recent article on eero, the world’s best-reviewed WiFi system, we came across the great quote "We did anything we could to rip out the complexity and give you an experience that just works."

There are many examples of complexity in...

Three Ways Your BPO Operation Is Scaring Away Contact Center Customers

Aug 9, 2016 6:00:13 AM

Look: It’s not easy to make money as a business process outsourcing (BPO) provider in the contact center arena. Your business, after all, is competing with hundreds of other BPOs for customers.

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