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Tech Support for IoT Gadgets Slashes Agent Training Time by 50% with Bright Pattern

Mar 22, 2018 6:54:18 AM

As the fastest growing company in Texas, TruSource Labs relies on Bright Pattern to deliver innovative tech support services for Internet of Things (IoT) consumer products. TruSource Labs needed a technology partner that would continue to...

Elevated CX Is Achieved by Empowering Agents Through Tools and Technology

Mar 8, 2018 7:00:00 AM

According to Gallup, highly engaged customer service teams achieve, on average, a 10% increase in customer ratings and a 20% increase in sales. So, it should come as no surprise that three out of five of our top tips for elevating the customer...

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