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The Value of Continuous, Insights-Driven Agent Feedback

Aug 2, 2018 7:00:00 AM

Customer experience is a dynamic journey best served by systems, workflows, and agents that continually improve. The most successful organizations set up the contact center for ongoing feedback and capture knowledge as it grows and changes....

Tech Support for IoT Gadgets Slashes Agent Training Time by 50% with Bright Pattern

Mar 22, 2018 6:54:18 AM

As the fastest growing company in Texas, TruSource Labs relies on Bright Pattern to deliver innovative tech support services for Internet of Things (IoT) consumer products. TruSource Labs needed a technology partner that would continue to...

Elevated CX Is Achieved by Empowering Agents Through Tools and Technology

Mar 8, 2018 7:00:00 AM

According to Gallup, highly engaged customer service teams achieve, on average, a 10% increase in customer ratings and a 20% increase in sales. So, it should come as no surprise that three out of five of our top tips for elevating the customer...

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