Tech Support for IoT Gadgets Slashes Agent Training Time by 50% with Bright Pattern

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As the fastest growing company in Texas, TruSource Labs relies on Bright Pattern to deliver innovative tech support services for Internet of Things (IoT) consumer products. TruSource Labs needed a technology partner that would continue to innovate with their growing company and support customer interactions on all the channels their high tech end users were wanting to use.

With Bright Pattern they were able to grow agents 30x over two years and plan to grow by an additional 145% in the next 6-12 months. They have also decreased outages with an uptime of 99.999% and decrease agent training time and deployment by 50%.

“Our contact center model is still evolving on a lot of fronts,” said Roger Meador, CEO of TruSource Labs. “Bright Pattern did better at meeting our initial requirements than anyone else. And they’ve continued to listen and collaborate with us on new features. As our business matures and our customers’ needs evolve, we need a contact center infrastructure that we can rely on to evolve with us.”

Read the full case study to see how Bright Pattern helped TruSource improve their Customer Experience.
Shelby Faris

About Shelby Faris

Improve Customer Experience by Handling Exceptions with Care Can a Cloud Contact Center Be Built from APIs?

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