Thanksgiving is this Thursday and many of Bright Pattern’s partners and customers have been expressing gratitude for the many benefits provided by multichannel cloud contact center software. What are they thankful for this year? Let’s explore the...
A new architectural development allows companies to run multiple instances of a cloud contact center software managed as one single tenant.
There are many challenges to deploying a global contact center (as disscused in last weeks blog), but in most cases, there are more benefits involved in creating local points of presence with virtual contact centers with local representatives. The...
The customer economy has propelled the customer experience and the digital transformation to the top of enterprise’s agendas. It is transforming contact centers and customer service into a much broader industry to manage proactively customer...