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Mobile Millennials Largest Generation in U.S. History

Feb 24, 2014 2:52:00 PM

A meta-study by Iris Mobile projects millennials to represent a $2.45 trillion market in 2015, thanks to their economic impact and purchasing power. And they're highly reliant on mobile technology.

Release 3.5.3 of our Next Generation Cloud Contact Center Solution Now Available

Feb 18, 2014 9:13:59 AM

Release 3.5.3 of ServicePattern, our next generation cloud contact center solution, has been released to our partners and deployed in our public cloud datacenters.

Highly Personalized Email Messages an Opportunity to Obtain Prior Written Consent for TCPA

Feb 5, 2014 2:00:31 PM

A survey conducted in December of last year found that the vast majority of email recipients were more likely to increase their purchases from a retailer if the email message was highly personalized based on the recipients previous shopping...

Consumers Want a Connected, Personalized Experience - Multi Channel Retail It Is

Jan 27, 2014 11:08:50 AM

IBM keeps rolling out the research data... an IBM study of 30,000 global consumers, released earlier this month at the 2014 National Retail Federation convention reports that consumers want multi-channel retail experiences.


Jan 22, 2014 10:45:38 AM

UberCloud Experiment is making a unique project on high-performance computing (HPC) centers and cloud technologies. Today, HPCWire, which covers the world's fastest computers and the people who run them, published a podcast interview with Burak...

Mobile Traffic and Sales Soar in the Fourth Quarter

Jan 20, 2014 3:15:26 PM

New data from IBM Digital Analytics shows that mobile online traffic and sales in the United States soared in the fourth quarter of 2013, accounting for 35 percent of all online traffic and for 16.6 percent of all online sales, up significantly...

The Telephone Consumer Protection Act in 2014

Jan 16, 2014 9:36:44 AM
Changes to the Telephone Consumer Protection Act will impact the contact center industry in 2014.

Everyone in the contact center industry agrees that last year's changes to the Telephone Consumer Protection Act (TCPA) will have a big impact on...

Bright Pattern to Host Webinar on Cloud Contact Center Solutions for Global Communities

Jan 14, 2014 5:52:52 PM

Burak Yenier of UberCloud and the High-Performance Computing Experiment explains how he leverages cloud contact center solutions to support a global technology community. Bright Pattern is hosting a webinar with UberCloud, 'Supporting a Global...

Most Online Adults Now Use Social Networking

Jan 8, 2014 10:35:37 AM

New data from Pew Research confirms that social media is no longer just for youth. Some 73 percent of online adults now use a social networking website of some kind, and some 42 percent of online adults now use multiple social networking sites.

Bright Pattern Welcomes Impact Learning Systems to Telecommuting Council

Jan 6, 2014 10:17:52 AM

Bright Pattern welcomes Impact Learning Systems, a division of Miller Heiman, to the Telecommuting for the Disabled Advisory Council. Impact Learning systems have been working with Fast Forward, a non-profit devoted to helping underserved...

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