As a contact center business process outsourcing (BPO) unit, speed and flexibility are your bread and butter. Customers approach your business because they need problems solved quickly and, as such, they expect you to accommodate them in a timely manner. For this reason, your business is often working against the clock to meet their needs.
From a technical standpoint, though, customer setup is not always fast or easy due to complications between CRM systems. If a customer is using a certain CRM solution that your business does not currently support, for instance, your developers must manually integrate that technology into your system. This can be very time-consuming, and can add unnecessary complications—and risks—to the operation that could lead to downtime or poor system performance (and, consequently, unhappy customers).
Bright Pattern can help your business streamline CRM-related challenges by allowing you to integrate and run multiple CRMs over a single unified platform. Using Bright Pattern, you will gain access to cloud APIs that you can use to connect to other systems, as well as documentation and examples to make the process more efficient.
Bright Pattern is capable of working with just about any CRM platform on the market. The software also comes with out-of-the-box integrations for leading CRM solutions.
What’s more, Bright Pattern offers guidance and support for all CRM integrations. So, if your team runs into a problem connecting to a customer’s CRM platform, all you have to do is reach out and assistance will be provided. Rest assured, you won’t go it alone.
So don’t sweat CRM complications. With the help of Bright Pattern, your business can take this challenge and turn it into one of your biggest strengths.
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